Terms of service

Last updated 20-2-2026

Welcome to the Just Add Vegan Pty Ltd website ("Site") and thank you for taking the time to read our Terms of service ("Terms"). These Terms are important and affect your legal rights, so please read them carefully. In these Terms, Just Add Vegan is also referred to as "we", "our" or "us". Please contact us at hi@justaddvegan.com if you have any questions or feedback about these Terms.

We reserve the right to make changes to this Site and these Terms at any time. By ordering or registering on our Site you grant us the right to add your contact details to our database and use them to contact you regarding your order, shipping and other products or promotions. From time to time, we may contact you about offers and new products.

Please understand that if you do not accept these terms and conditions, you should not order any products from our Site.

Delivery

You must live in our delivery area to order.
Please take care when specifying your delivery address, as refunds will not be given if you enter an address incorrectly.
We deliver throughout the day on the nominated delivery day/s.
We cannot commit to a smaller delivery window. We will try to accommodate, but cannot guarantee, special requests.
Authority to leave is required for all orders.
If you will not be home, please leave specific delivery instructions on the checkout page for our courier to follow.
Ownership of the goods will transfer to you once we have delivered to your nominated address.

Specifics

This page, together with the documents referred to on it, tells the customer ("you", "your") the Terms of service ("Terms") on which Just Add Vegan ("we"/"our"/"us") will supply to you the products ("Products") listed on our website www.justaddvegan.com ("Site") via one of our services ("Services").

Please read these Terms carefully before ordering any Products from our Site. You should understand that by ordering any of our Products or Services, you agree to be bound by these Terms.

We reserve the right to amend these Terms and any policies at any time, and your use of the Site following any amendments will represent your agreement to be bound by these Terms as amended.

We therefore recommend that each time you access our Site you read these Terms. Please understand that if you do not accept these Terms, you should not order any Products from our Site.

You should also read our Privacy policy before registering for a Just Add Vegan account.

1. Information about us

We are Just Add Vegan Pty Ltd (ABN 14633438043) trading as Just Add Vegan.
We operate the website www.justaddvegan.com.

2. Service availability

Our site is only intended for use by people residing in nominated postcode districts within Australia ("Service Areas"). We do not accept orders from individuals outside those Service Areas. Customers must provide a valid email address and credit card for all orders accepted online. We do not accept orders by phone.

3. Your status

By placing an order through our site, you warrant that:
1. you are legally capable of entering into binding contracts; and
2. you are at least 18 years old; and
3. you are resident in one of the Service Areas

4. How the contract is formed between you and us

After completing the order process on our Site, you will receive an e-mail from us acknowledging that we have received your Order. Please note that this does not mean that your Order has been accepted.
An Order will relate only to the Product or Service you have ordered. Each Order that we accept results in a separate binding agreement between you and us ("Contract") for the supply of those Products or Services to you in accordance with these Terms. For each Order accepted by us, we will supply the Products or Services in that order to you in accordance with these Terms.

5. Acceptance or rejection of an order

We reserve the right to accept or reject your Order for any reason, including if the requested Product is not available, if there is an error in the price or the Product description posted on the Site or in your Order.
If we reject an Order placed through the Site, then we will endeavour to notify you of that rejection at the time you place the Order or within a reasonable time after you submit your Order.
You are not permitted to purchase any items for resale to a third party or for trade purposes. If we have a concern with the quantity of items you have ordered, then we will contact you when you place the Order or within a reasonable time after you submit your Order.
If we refuse an Order on or prior to delivery but after our relevant weekly cut-off time for ordering, a full refund, less any discounts, will be made within 14 days.

6. Cancellation

If you wish to cancel your Order, you must do so before the cut-off time for the weekly changing menu that you ordered from. The exact cut-off time will be displayed on the homepage of our Site.
After the cut-off time, we are unable to cancel your Order. This is because we purchase fresh produce and other ingredients for our meal kits and ready meals each week, to ensure maximum freshness. To offer optimum shelf life, we also order many items in our groceries range from our suppliers after they have been ordered by customers.
Subject to the non-excludable provisions of the Australian Consumer Law, any cancellation requests made after that time cannot be honoured. As a result, you will be charged the full amount of your Order. If you have any further questions, please contact us at hi@justaddvegan.com.
If we cancel your Order because a Product is unavailable or there is a pricing or Product description error, we will provide you with reasonable notice of that cancellation and will not charge you for the cancelled Order. If any payment has been taken for the cancelled Order, then the full payment amount, including any delivery fee or other fees and charges, will be refunded to your original payment method or through an alternative means.

7. Change of details

You must promptly advise us of any changes to your information provided to us as part of the customer registration process.

8. Price and payment

The price of the Products and our delivery charges will be as quoted on our Site.
From time to time, we may need to revise the prices of our Products or Services.
Product prices include applicable taxes including GST.
Payment for all Products and Services must be by credit or debit card or any other payment method on the online checkout page.
All payments have to be made before your purchase can be delivered.
We will not be liable for any charges you incur as a result of out of date payment information. If we incur an expense due to incorrect payment information provided by you, we reserve the right to seek reimbursement for such expense.

9. Delivery

We only deliver to addresses within the postcode areas nominated on our Site.
During the ordering process, you need to select a day and delivery window for us to deliver your order to you. You also agree to provide us with complete and accurate information that we ask you to provide to enable us to fulfil your Order.
We will aim to deliver on the day specified. However, if an event occurs that is beyond our reasonable control, then we may not be able to do so and will not be liable to you or any other person for any such delay. In this instance, we will endeavour to provide you with notice of the delay as soon as reasonably possible.
We will deliver the Products to the front door at the relevant delivery address. If you ask us to deliver inside a premise or building at the delivery address and we agree to do so, then you are responsible for any loss or damage suffered by us in connection with our delivery of the Products beyond the front door of the delivery address.
You must make all appropriate arrangements to assist and allow us to deliver your Order, including obtaining any prior security, or other, approvals which may apply to your delivery location.
We may require the person accepting the delivery of your Order to provide us with proof of that person’s identity (including photographic identification) and, where relevant, age. If the Order has been paid by credit card, then we may also ask you to show us the credit card for us to conduct our verification checks.
We accept no liability or responsibility for incorrectly placed Orders. Nor do we accept liability or responsibility for delivery details which are incorrectly supplied, or you fail to supply.
If you will not be at home at the expected delivery time, we recommend you nominate a cool safe place for delivery of your Order. If you do not provide a specific place for delivery, we will leave your Order at your front door. If you advise us of any specific delivery instructions in your Order, we will endeavour to comply with these instructions to the extent reasonably within our control.
You will be responsible for your Order from the time our courier delivers your Products to the nominated address. We accept no liability or responsibility for any Product once it has been delivered to you.
You understand that we may need to change your delivery date and time from time to time. We will notify you as soon as reasonably practicable if your delivery date and time changes for any reason.

10. Risk and title

The Products will be at your risk from the time of delivery to the Delivery Address or in accordance with your delivery instructions.
Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

11. Refunds

If you have cancelled an Order in accordance with our cancellation policy, we will process any refund due to you within 14 days of the day you gave notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges.
Our Products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL) in Schedule 2 of the Australian Competition and Consumer Act 2010. If you consider that any Products sent to you are damaged, defective or fail to comply with any guarantees in the ACL, you must email us within 24 hours of the delivery. We will examine the received digital or physical evidence of the defective Product and may provide a full or partial refund, depending on the circumstances. We will notify you of the outcome via email within 14 days. If your refund is approved, we will process the refund within 14 days of the day we confirmed to you via email that you were entitled to a refund.
If any items are missing in your delivery, you must notify us by email immediately or, at the latest, within 24 hours of the delivery. We will take steps to verify and confirm the missing items and provided we are reasonably satisfied that the item was not delivered to you, we will provide you with a credit for the items that were charged but not delivered to you.
If you seek a refund for any other reason, please send your request to hi@justaddvegan.com or use the contact form on the contact page of our Site. We will consider each request at our reasonable discretion. We will notify you of the outcome of your refund request via email within 14 days. If your refund is approved, we will process the refund within 14 days of the day we confirmed to you via email that you were entitled to a refund.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Our refund policy does not apply to goods which by their nature are not suitable for return or perishable goods which spoil quickly. You recognize that many of the products that we supply fall into this category.
Please take care when specifying your delivery address as refunds will not be provided for if you enter an address incorrectly.

12. Warranty

Our products come with guarantees that cannot be excluded under the Australian consumer law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The consumer guarantees that apply to goods you purchase:
1. Goods will be of acceptable quality
2. Goods will be fit for a particular purpose
3. Goods will match their description
4. Any express warranties will be honoured
5. You will have title to the goods
You will have undisturbed possession of the goods. You acknowledge that the Products displayed on our Site are indicative only and that the Products you receive may vary from those displayed according to seasonal availability. Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.

13. Vouchers and gift cards

We may offer gift cards, discount promotions and other types of voucher ("Voucher") which require to be activated by email application in order for the holder to commence delivery of Products through a Service. If paid for, the Voucher is deemed to have been sold at the time of payment for it. All of these Terms will become applicable as between us and the holder of the Voucher ("Holder") when the Holder redeems the Voucher by purchasing a Product.
A Voucher may only be used once by its Holder and may not be copied, reproduced, distributed, resold or published either directly or indirectly in any form or stored in a data retrieval system without our prior written approval.
Vouchers cannot be refunded once purchased.
Only one Voucher is allowed to be applied per Order.
We reserve the right to withdraw or cancel any Voucher (other than a paid- up gift card) for any reason at any time.
Vouchers may only be redeemed through the Site and not through any other website or method of communication. To use your Voucher, you will be required to enter its unique code at the online checkout and use of such code will be deemed to confirm your agreement to these Terms and any special conditions attached to the Voucher.
Any credits or discounts attached to Vouchers apply to the price of the Products ordered only and not to any surcharge meals or delivery charges (where applicable), which will be chargeable at normal rates.
Our customer referral program is designed to give customers a chance to recommend our service to friends, family and colleagues. These vouchers are not valid if used inappropriately, such as being published on deal sites or bargain sites. We reserve the right to cancel any suspicious codes and delete credits from the sharer’s account if we become aware of inappropriate use.

14. Disclaimer and limitation of liability

The following paragraphs exclude or limit our liability for your use of our Site. They all apply so far as the law permits.
While we have taken reasonable steps to ensure the accuracy, currency, availability and completeness of the information contained on our Site, that information is provided in good faith and on an "as is" and "as available" basis and we do not make any representation or warranty of any kind, whether express or implied, as to the reliability of the information.
You acknowledge that the Products displayed on the Site are not an exact sample and are indicative only and that the Products you receive may vary from those displayed according to seasonal availability.
To the extent permitted by law, we do not represent or warrant that our Site will be available at all times, that access will be uninterrupted, that there will be no delays, failures, errors or omissions or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted, or that no damage will occur to your computer system.
You must take your own precautions to ensure that the process which you employ for accessing our Site does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your computer system or any other computer system.
Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.
The collection, use and disclosure of your personal information is also subject to our Privacy policy.
To the extent permitted by law, we do not accept responsibility for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of, attempted use of, or inability to use our Site or any linked website, nor do we accept any responsibility for any such loss arising out of your use of or reliance on information contained on or accessed through our Site.
If legislation implies any condition or warranty, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition or warranty, that condition or warranty will be deemed included but our liability will be limited for a breach of that condition or warranty, to the extent permitted by that legislation, and at our option, to the supplying of the Products again refunding the purchase price of the Products.

15. Important notice about links to other websites

Our Site may contain links to other websites ("Linked Websites"). Those Linked Websites are provided for convenience only and may not remain current or be maintained.
The Linked Websites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those Linked Websites, or of any information, graphics, materials, products or services referred to or contained on those Linked Websites, unless and to the extent we stipulate to the contrary.
To the extent permitted by law, we accept no responsibility or liability for, and give no warranty (express or implied) of any kind in respect of, the Linked Websites and your use of them or any products or services available on or through Linked Websites.

16. Transfer of rights and obligations

These Terms are binding on you and us and on our respective successors and assignees.
You may not transfer, assign, charge or otherwise dispose of your rights or liabilities under these Terms, or any of your rights or obligations arising under it, without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of any of our rights or obligations arising under these Terms, at any time without your prior consent.

17. Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our Site, whether registered or unregistered, and in the material published on it. These works are protected by copyright and other intellectual property laws and all such rights are reserved.
You may print off one copy, and may download extracts, of any pages from our Site for your personal reference. You must not use any part of our copyright materials for commercial purposes without first obtaining a licence to do so from us and our licensors.
If you post comments on the Products or Services to any website, blog or social media network (Commentary) you must ensure that such Commentary represents your fairly-held opinions. By agreeing to these Terms you irrevocably authorise us to quote from your Commentary on our Site and in any advertising or social media outlets which we may create or contribute to.

18. Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
1. Strikes, lock-outs or other industrial action.
2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
5. Impossibility of the use of public or private telecommunications networks.
6. Epidemic, pandemic or other health emergency (whether declared or not). And
7. The acts, decrees, legislation, regulations or restrictions of any government.
Our performance under these Terms is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms may be performed despite the Force Majeure Event.

19. Waiver

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
A waiver by us of any default will not constitute a waiver of any subsequent default.
No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

20. Severability

If any of these Terms or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

21. Entire agreement

These Terms and any document expressly referred to in them constitute the whole agreement between you and us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between you and us relating to the subject matter of any Contract.
We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.
Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.
Nothing in this clause limits or excludes any liability for fraud.

22. Our right to vary these Terms

We have the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities. Any such changes will be posted on our Site and effective immediately upon posting.
You agree to assume responsibility for periodically reviewing these Terms.
You will be subject to the Terms and any other policies in force at the time that you order Products from us, unless any change to these Terms or those policies is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to these Terms or those policies before we send you the dispatch confirmation, in which case we have the right to assume that you have accepted the change to the Terms, unless you notify us to the contrary within seven working days of receipt by you of the Products.

23. Privacy

The Just Add Vegan Privacy policy is a separate document available on our Site.
We may use your contact information to send newsletters from us and from our related companies.

24. Governing law and jurisdiction

The laws of New South Wales and the Commonwealth of Australia apply to these Terms. All disputes will be heard and settled in accordance with the Courts of New South Wales and any courts of appeal therefrom.

Terms of service

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