FAQs
We've answered the most common questions. Contact us if you can't find the information you need!
Delivery areas
Check if we ship to your area! Type your suburb or postcode and select.
If you see your suburb and postcode, then we ship to this area.
Can't find your suburb? Contact us.
We deliver across the ACT, NSW, QLD, SA, VIC and WA.
Our delivery area includes:
ACT - Canberra and surrounds
NSW - Sydney Metro, Blue Mountains, Central Coast, Newcastle, Coffs Harbour, Northern Rivers, Wollongong, Southern Highlands, South Coast, Goulburn, Central West NSW and some areas of the Riverina region.
QLD – Brisbane Metro, Gold Coast, Sunshine Coast, Jimboomba, Toowoomba.
SA – Adelaide, Renmark and surrounds.
VIC – Melbourne Metro, Ballarat, Bendigo, Central Highlands, Dandenong Ranges, Geelong, Mornington Peninsula, West Victoria, Wodonga, Yarra Ranges.
WA – Perth Metro and surrounds, from Geraldton in the north to Augusta in the south.
Delivery
What if I live outside your delivery areas?
We deliver to most postcodes in the ACT, NSW, QLD and VIC.
You can check if we deliver to your door with the postcode checker on the menu page.
If you're keen to receive our meals, but live outside our current delivery area, then please send an email with your name, suburb and postcode to hi@justaddvegan.com, so that we can investigate if we can add your suburb to our delivery area.
When do you deliver?
Currently, we deliver to most ACT/NSW postcodes on Wednesdays and Thursdays between 8:00am - 6:00pm. If you live in Canberra or Sydney, we can also deliver your box on Wednesday between 00:00am - 07:00am.
We deliver to most QLD/VIC postcodes on Thursdays and Fridays between 8:00am - 6:00pm. If you live in Brisbane Metro or Melbourne Metro, we can also deliver your box on Thursday between 00:00am - 07:00am.
We deliver to most SA/WA postcodes on Saturdays between 8:00am - 6:00pm. If you live in Perth Metro, we can also deliver your box on Saturday between 00:00am - 07:00am.
As our customer base grows, more delivery days will become available.
Meals are delivered by refrigerated courier and in a chilled box that keeps for up to 8 hours.
What are the delivery costs?
Delivery fees range from $13.20 (Sydney Metro) to $33 (Mildura).
The delivery fee is $14.85 for Canberra Metro and Melbourne Metro, $15.95 for Brisbane Metro, $19.80 for Adelaide Metro and $25.30 for Perth Metro.
The delivery fee for your address will be shown when you check out.
What is the lead time?
This depends on your location.
The minmum lead time for Sydney and Canberra Metro is 7 days after the weekly cut-off for ordering on Wednesday at 11:55pm Sydney time.
The minmum lead time for Melbourne Metro and Brisbane Metro is 8 days after the weekly cut-off for ordering.
The lead time for Adelaide Metro and Perth Metro is 10 days after the weekly cut-off for ordering.
Order Info, packaging, & more
How do I order?
First, check if we deliver to you (see 'Delivery areas' at the top of this page).
Next, choose your meals/groceries. Click 'View cart' when you've finished, enter your postcode/suburb and any delivery instructions.
Next, click 'Checkout', enter your contact, address and payment details and click 'Pay now'.
You'll receive a confirmation when your payment has been processed.
Remember: the weekly cut-off for ordering is Wednesday at 11:55pm Sydney time and you will receive your box 7-10 days later, depending on your location.
Am I locked into a contract or subscription?
No! We don’t have contracts or subscriptions. We only send you a box if you have ordered one.
What is the minimum order amount?
The minimum order amount is $75 excluding delivery.
What is included in a meal-kit box?
- Pre-portioned ingredients for zero food waste, including locally sourced freshest produce and house-made sauces and spice mixes
- Easy step-by-step cooking instructions
- Sustainable packaging materials
How sustainable is your packaging?
In line with our purpose to create a happier, healthier and fairer world, we strive to minimise waste and minimise the use of plastic wherever possible.
As opposed to most other meal-kit services, we package dry goods, such as rice, in brown paper bags.
Nuts, seeds and our house-made spice mixes come in biodegradable and compostable wood-based cellophane bags.
Our meal bags are made from FSC and PEFC certified paper (recyclable, biodegradable and compostable).
Our delivery boxes are 100% recyclable and made with recycled material.
We use Biogone biodegradable and recyclable tape to seal your box. Once disposed to landfill biodegradation is accelerated approximately 90+% faster than conventional tape, producing an organic matter (a natural fertiliser) and no microplastics, making it non-toxic and ecofriendly.
Regrettably, at this point, we can't totally eliminate plastic. We use LDPE4 plastic bags (until recently REDcycle recyclable, unfortunately the program has been paused) to protect the freshness and quality of fresh herbs and other perishable produce.
The thermal pouch and ice pack that we use for the most temperature-sensitive ingredients are also made of LDPE4.
We use recyclable polyethylene terephthalate (PET) or recyclable polypropylene (PP) containers for our house-made sauces, marinades, etc.
We have decided to use recyclable instead of compostable plastic, because most compostable plastic ends up in landfill, where it releases methane, which is even more harmful than CO2.
We are constantly on the lookout for new packaging solutions to further reduce our environmental footprint and strengthen our position as Australia’s most sustainable meal-kit service.
You can find more details about our packaging on our packaging page (accessible via the bottom menu on our website).
Discounts & specials
What are your current discounts?
You can claim a 15% discount off your first box with the coupon code WELCOME15.
FROM YOUR 2ND BOX:
- Spend at least $150 and get 5% off
- Spend at least $250 and get 7.5% off
Follow us on social media for other discounts throughout the year.
General questions & information
Do you cater to diet preferences?
We offer calorie-smart (maximum 600 calories per serve), no-added-gluten and high-protein (at least 25g per serve) options.
Please note that our no-added-gluten meals are not suitable for coeliacs due to the risk of traces of gluten.
While care is taken to prevent cross-contamination of allergens, such as wheat, we cannot guarantee that traces are not present.
This is because our food is prepared in a kitchen where we handle products containing gluten and other allergens.
Also, since everything is 100% vegan, there is no milk, cheese, or other dairy products in our meals.
Everything is 100% plant-based.
What sets you apart from other meal-kit services?
We are Australia’s first health-focused, 100% vegan meal-kit delivery service and, unlike other meal-kit services, we are not subscription-based!
Creating delicious, healthy and easy to prepare vegan recipes is our passion, expertise and primary activity, not a sideline as it is with the big foreign brands.
We’re a 100% Australian family-owned start-up and we have a clear purpose that drives everything we do: to create a happier, healthier and fairer world.
We care about every customer and every box we deliver, and our customers love our personal service.
What makes your food healthy?
Our nutritionist-designed menu is rooted in the whole-food plant-based diet, which many scientists consider the healthiest diet on the planet.
Eating healthy vegan food is known to boost energy levels, physical performance and immunity, promote weight-loss and even prevent or halt chronic diseases, including heart disease, type-2 diabetes and various types of cancer.
Why should I choose Just Add Vegan?
The 7 things that our customers like most about our vegan meal kits and ready meals are:
- Great flavours
- Healthy, all natural ingredients
- Generous portions
- No contracts or subscriptions
- 100% Australian, family-owned and purpose-driven business
- Personal service
- Sustainable packaging