Terms & conditions

By subscribing to Just Add Vegan you are agreeing to all conditions set out below.

Key topics


  1. Just Add Veganmeal-kit plans are a subscription service. We deliver while your subscription is active or until you tell us not to.
  2. You can cancel your subscription at anytime. There is no minimum term.
  3. The cut-off time for subscription adjustments (pauses, cancellations, reactivations, address and meal-plan changes) made through the online customer login is Wednesday 23:59h AEDT/AEST the week prior to your next delivery.
  4. The recurring payment takes place on the cut-off time.


  1. You must live in our delivery area to order.
  2. Please take care when specifying your delivery address, as refunds will not be given if you enter an address incorrectly.
  3. We deliver throughout the day on the nominated delivery day(s).
  4. We cannot commit to a smaller delivery window. We will try to accommodate, but cannot guarantee, special requests.
  5. Authority to leave is required for all orders.
  6. If you will not be home please leave specific delivery instructions on your Account details page for our courier to follow.
  7. Ownership of the goods will transfer to you once we have delivered to the address specified on your Account details page.


This page, together with the documents referred to on it, tells the customer (you, your) the terms and conditions (Terms) on which Just Add Vegan (we/our/us) will supply to you the products (Products) listed on our website www.justaddvegan.com (Site) via one of our subscription services (Services).

Please read these Terms carefully before ordering any Products from our Site or subscribing to one of our Services. You should understand that by ordering any of our Products or subscribing to one of our Services, you agree to be bound by these Terms.

We reserve the right to amend these Terms and any policies at any time, and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended.

We therefore recommend that each time you access our website you read these Terms. Please understand that if you do not accept these Terms, you should not order any Products from our Site.

You should also read our Privacy Policy before registering for a Just Add Vegan account.

  1. Information about us
    1. We are Just Add Vegan Pty Ltd (ABN 14633438043) trading as Just Add Vegan. We operate the website www.justaddvegan.com.
  2. Service availability
    1. Our Site is only intended for use by people residing in nominated postcode districts within Australia (Service Areas). We do not accept orders from individuals outside those Service Areas.
    2. Orders can only be placed via our Site. We do not accept orders by phone.
  3. Your statusBy placing an order through our Site, you warrant that:
    1. you are legally capable of entering into binding contracts
    2. you are at least 18 years old
    3. you are resident in one of the Service Areas
  4. How the contract is formed between you and us
    1. After completing the subscription or order process on the Site, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your Order has been accepted.
    2. An order will relate only to the Product or Service you have ordered or subscribed to. Each order that we accept results in a separate binding agreement between you and us (Contract) for the supply of those Products to you in accordance with these Terms.
    3. The subscription plan to our Services consists of an initial charge followed by recurring charges as agreed to by you. By entering into this agreement, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. We may submit periodic charges without further authorisation from you, until you provide prior notice that you have terminated this authorisation or wish to change your payment method. Such notice will not affect charges submitted before we reasonably could act. To terminate your authorisation or change your payment method log in to your account or email us at hi@justaddvegan.com.
    4. By subscribing to justaddvegan.com you agree to pay a recurring subscription charge for an indefinite period until cancelled by you or us as laid out in our cancellation terms. The subscription amount and billing interval on the subscription terms are set out in the sign-up form you have completed, subject to variation in accordance with 4.6 below.
    5. You can cancel your subscription at any time. You will not be charged for any cancellation prior to the cut off. You can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription where we have previously elected to terminate a subscription by you.
    6. Following any promotional subscription period, your justaddvegan.com subscription will be automatically extended at the then-current non-promotional subscription rate.
    7. We reserve the right to terminate your subscription at our reasonable discretion at any time without giving any reasons for our decision.
  5. Acceptance or rejection of an order
    1. We reserve the right to accept or reject your order for any reason, including if the requested Product is not available, if there is an error in the price or the product description posted on the Site or in your order.
    2. If we reject an order placed through the Site, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.
    3. You are not permitted to purchase any items for resale to a third party or for trade purposes. If we have a concern with the quantity of items you have ordered, then we will contact you when you place the order or within a reasonable time after you submit your order.
    4. If we refuse an Order on or prior to delivery but after our relevant weekly order cut-off, a full refund, less any discounts, will be made within 14 days.
  6. Cancelling/pausing your subscription or skipping deliveries
    1. You may cancel/pause your subscription or skip a delivery at any time.
    2. To do so, log in to your account or email us at hi@justaddvegan.com
    3. Your request to cancel/pause your subscription or skip a delivery must be received before your recurring payment date the week prior to the intended cancellation date, start of the intended pause or the delivery date of the delivery that you want to skip.
    4. Subject to the non-excludable provisions of the Australian Consumer Law, any cancellation requests made after that time cannot be honoured. As a result, you will be charged the full amount of your order. If you have any further questions, please contact our customer-service team at hi@justaddvegan.com.
    5. If you cancel your subscription after the cut-off for your order, you will still be sent a final order on the scheduled delivery date; your subscription will not be renewed after this period. Note, as there is production cost involved justaddvegan.com reserves the right to refuse any refunds for cancellations after your cut-off and during the production stage of your order.
    6. If you pause your subscription after the cut-off for your order, you will still be sent an order on the scheduled delivery date; your subscription will be paused after this delivery. Note, as there is production cost involved justaddvegan.com reserves the right to refuse any refunds for pauses after your cut-off and during the production stage of your order.
  7. Price and payment
    1. From time to time we may need to revise the price of our Products or Services up or down.
    2. We will notify current subscribers by email at least 14 days before the changes take effect. After such time, we will apply the revised pricing for your subscribed service to your existing payment details. You do not need to do anything to accept the change of price. You are under no obligation to accept the price revision and may cancel your subscription before items are delivered under the new pricing plan, provided you notify us before your recurring payment date the week prior to the intended cancellation date.
    3. The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.
    4. Product prices include applicable taxes including GST.
    5. Payment for all Products and Services must be by credit or debit card or any other payment method on the online checkout page.
    6. If your payment fails on your renewal date, you will receive an email immediately after the failed payment attempt to notify you. You will then have until the deadline shown to transfer funds and make the required payment for your Just Add Vegan meal kits.
    7. Please note: we will not automatically attempt a second payment. If payment isn’t made by the cut-off time stated in the email, you will not receive your Just Add Vegan meal kits for the week.
  8. Delivery
    1. We only deliver to addresses within the postcode areas nominated on our site.
    2. During the ordering process, you need to select a day and delivery window for us to deliver your order to you. You also agree to provide us with complete and accurate information that we ask you to provide to enable us to fulfil your order.
    3. We will aim to deliver on the day specified. However, if an event occurs that is beyond our reasonable control, then we may not be able to do so and will not be liable to you or any other person for any such delay. In this instance, we will endeavour to provide you with notice of the delay as soon as reasonably possible.
    4. We will deliver the Products to the front door at the relevant delivery address. If you ask us to deliver inside a premise or building at the delivery address and we agree to do so, then you are responsible for any loss or damage suffered by us in connection with our delivery of the Products beyond the front door of the delivery address.
    5. You must make all appropriate arrangements to assist and allow us to deliver your order, including obtaining any prior security, or other, approvals which may apply to your delivery location.
    6. We may require the person accepting the delivery of your order to provide us with proof of that person’s identity (including photographic identification) and, where relevant, age. If the order has been paid by credit card, then we may also ask you to show us the credit card for us to conduct our verification checks.
    7. We accept no liability or responsibility for incorrectly placed orders. Nor do we accept liability or responsibility for delivery details which are incorrectly supplied, or you fail to supply.
    8. If you will not be at home at the expected delivery time, we recommend you nominate a cool safe place for delivery of your order. If you do not provide a specific place for delivery, we will leave your order at your front door. If you advise us of any specific delivery instructions in your order, we will endeavour to comply with these instructions to the extent reasonably within our control.
    9. You will be responsible for your order from the time we deliver your products to the nominated address. We accept no liability or responsibility for any product once the product has been delivered to you.
    10. You understand that we may need to change your delivery date and time from time to time. We will notify you as soon as reasonably practicable if your delivery date and time changes for any reason.
  9. Risk and title
    1. The Products will be at your risk from the time of delivery to the Delivery Address or in accordance with your delivery instructions.
    2. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
  10. Refunds policy
    1. If you have cancelled an order in accordance with clause 6, we will process any refund due to you within 14 days of the day you gave notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the Product to us.
    2. Our Products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL) in Schedule 2 of the Australian Competition and Consumer Act 2010. If you consider that any Products sent to you are damaged, defective or fail to comply with any guarantees in the ACL, you must email us within 24 hours of the delivery. We will examine the received digital or physical evidence of the defective Product and may provide a full or partial refund, depending on the circumstances. We will notify you of the outcome via email within 14 days. If your refund is approved, we will process the refund within 14 days of the day we confirmed to you via email that you were entitled to a refund.
    3. If any items are missing in your delivery, checked against the list of ingredients (not including pantry items), you must notify us by email immediately or at the latest, within 24 hours of the delivery. We will take steps to verify and confirm the missing items and provided we are reasonably satisfied that the item was not delivered to you, we will provide you with a credit for the items that were charged but not delivered to you.
    4. If you seek a refund for any other reason, please send your request to hi@justaddvegan.com or use the contact form on the contact page. We will consider each request at our reasonable discretion. We will notify you of the outcome of your refund request via email within 14 days. If your refund is approved, we will process the refund within 14 days of the day we confirmed to you via email that you were entitled to a refund.
    5. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
    6. Our refund policy does not apply to goods which by their nature are not suitable for return or perishable goods which spoil quickly. You recognise that many of the products that we supply fall into this category.
    7. Please take care when specifying your delivery address as refunds will not be provided for if you enter an address incorrectly.
  11. Change of details
    1. You must promptly advise us of any changes to the information you provided to us as part of the customer registration process.
    2. Changes to address details, delivery instructions and/or payment details must be communicated before the cut-off the week prior to the effective date.
    3. We will not be liable for any charges you incur as a result of out of date payment information. If we incur an expense due to incorrect payment information provided by you, we reserve the right to seek reimbursement for such expense.
  12. Vouchers and gift cards
    1. We may offer gift cards, discount promotions and other types of voucher (Voucher) which require to be activated by email application in order for the holder to commence delivery of Products through a Service. If paid for, the Voucher is deemed to have been sold at the time of payment for it. All of these terms and conditions will become applicable as between us and you when you redeem the Voucher by applying for a Service to commence or purchasing a product.
    2. A Voucher may only be used once by you and may not be copied, reproduced, distributed, resold or published either directly or indirectly in any form or stored in a data retrieval system without our prior written approval.
    3. Gift vouchers cannot be refunded once purchased.
    4. Only one Voucher is allowed to be applied per order and a Voucher is only valid on your first order.
    5. We reserve the right to withdraw or cancel any Voucher (other than a paid-up gift card) for any reason at any time.
    6. Vouchers may only be redeemed through the Site and not through any other website or method of communication. To use your Voucher you will be required to enter its unique code at the online checkout and use of such code will be deemed to confirm your agreement to these Terms and any special conditions attached to the Voucher.
    7. Any credits or discounts attached to Vouchers apply to the price of the Products ordered only and not to any surcharge meals or delivery charges (where applicable), which will be chargeable at normal rates.
    8. Our customer referral program is designed to give customers a chance to recommend the Just Add Vegan service to friends, family and colleagues. These vouchers are not valid if used inappropriately, such as being published on deal sites or bargain sites. We reserve the right to cancel any suspicious codes and delete credits from the sharer’s account if we become aware of inappropriate use.
  13. Disclaimer and limitation of liability
    1. The following paragraphs exclude or limit our liability for your use of our website. They all apply so far as the law permits.
    2. While we have taken reasonable steps to ensure the accuracy, currency, availability and completeness of the information contained on our website, that information is provided in good faith and on an “as is” and “as available” basis and we do not make any representation or warranty of any kind, whether express or implied, as to the reliability of the information.
    3. You acknowledge that the Products displayed on the Site are not an exact sample and are indicative only and that the Products you receive may vary from those displayed according to seasonal availability.
    4. To the extent permitted by law, we do not represent or warrant that our website will be available at all times, that access will be uninterrupted, that there will be no delays, failures, errors or omissions or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted, or that no damage will occur to your computer system.
    5. You must take your own precautions to ensure that the process which you employ for accessing our website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your computer system or any other computer system.
    6. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.
    7. The collection, use and disclosure of your personal information is also subject to our Privacy Policy.
    8. To the extent permitted by law, we do not accept responsibility for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of, attempted use of, or inability to use our website or any linked website, nor do we accept any responsibility for any such loss arising out of your use of or reliance on information contained on or accessed through our website.
    9. If legislation implies any condition or warranty, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition or warranty, that condition or warranty will be deemed included but our liability will be limited for a breach of that condition or warranty, to the extent permitted by that legislation, and at our option, to the supplying of the products again refunding the purchase price of the Products.
  14. Important notice about links to other websites
    1. Our website may contain links to other websites (Linked Websites). Those Linked Websites are provided for convenience only and may not remain current or be maintained.
    2. The Linked Websites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those Linked Websites, or of any information, graphics, materials, products or services referred to or contained on those Linked Websites, unless and to the extent we stipulate to the contrary.
    3. To the extent permitted by law, we accept no responsibility or liability for, and give no warranty (express or implied) of any kind in respect of, the Linked Websites and your use of them or any products or services available on or through Linked Websites.
  15. Transfer of rights and obligations
    1. These Terms are binding on you and us and on our respective successors and assignees.
    2. You may not transfer, assign, charge or otherwise dispose of your rights or liabilities under these Terms, or any of your rights or obligations arising under it, without our prior written consent.
    3. We may transfer, assign, charge, sub-contract or otherwise dispose of any of our rights or obligations arising under these Terms, at any time without your prior consent.
  16. Intellectual property rights
    1. We are the owner or the licensee of all intellectual property rights in our Site, whether registered or unregistered, and in the material published on it. These works are protected by copyright and other intellectual property laws and all such rights are reserved.
    2. You may print off one copy, and may download extracts, of any pages from our Site for your personal reference. You must not use any part of our copyright materials for commercial purposes without first obtaining a licence to do so from us and our licensors.
    3. If you post comments on the Products or Services to any website, blog or social media network (Commentary) you must ensure that such Commentary represents your fairly-held opinions. By agreeing tot these Terms you irrevocably authorise us to quote from your Commentary on our Site and in any advertising or social media outlets which we may create or contribute to.
  17. Events outside our control
    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (Force Majeure Event).
    2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
    3. Strikes, lock-outs or other industrial action
    4. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war
    5. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
    6. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport
    7. Impossibility of the use of public or private telecommunications networks
    8. Epidemic, pandemic or other health emergency (whether declared or not)
    9. The acts, decrees, legislation, regulations or restrictions of any government.
    10. Our performance under these Terms is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms may be performed despite the Force Majeure Event.
  18. Waiver
    1. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
    2. A waiver by us of any default will not constitute a waiver of any subsequent default.
    3. No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
  19. Severability
    1. If any of these Terms or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
  20. Entire agreement
    1. These Terms and any document expressly referred to in them constitute the whole agreement between you and us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between you and us relating to the subject matter of any Contract.
    2. We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.
    3. Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.
    4. Nothing in this clause limits or excludes any liability for fraud.
  21. Our right to vary these terms and conditions
    1. We have the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities. Any such changes will be posted on our Site and effective immediately upon posting.
    2. You agree to assume responsibility for periodically reviewing these Terms.
    3. You will be subject to the Terms and any other policies in force at the time that you order Products from us, unless any change to these Terms or those policies is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to these Terms or those policies before we send you the dispatch confirmation, in which case we have the right to assume that you have accepted the change to the Terms, unless you notify us to the contrary within seven working days of receipt by you of the Products
  22. Privacy
    1. The Just Add Vegan Privacy Policy is a separate document available on the our website.
    2. We may use your contact information to send newsletters from us and from our related companies.
  23. Governing law and jurisdiction
    1. The laws of New South Wales and the Commonwealth of Australia apply to these terms and conditions. All disputes will be heard and settled in accordance with the Courts of New South Wales and any courts of appeal therefrom..

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